customer service Tag

14 Dec A Tale of Customer Service Experiences

Recently I’ve had a few interesting customer service incidents and, unfortunately, they haven’t all been good. But, we’ll get to that in a minute. We talk so much about marketing and communications with our clients - it’s what they hire us for after all -...

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08 May Creating a Powerful Customer Experience

Leigh George, CEO of Freedom, led a jam-packed session entitled “How to Create Experiences Customers Would Crawl Over Hot Coals to Have.”  She offered the following tips for marketers interested in adopting more of a customer-centric approach to marketing. It’s not all about you.  It’s about...

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